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作者:万博体育入口app    发布时间:2020-08-24 04:38    浏览量:126

DuetotheimpactoftheCOVID-19/Coronavirus,wewillnotbeabletomaintainournormalhigh-levelsofservicefortheforeseeablefuture.EffectiveMarch17,2020,wewillnotbeabletoguaranteesamedayshippingforconsumerorders.Additionally,ourCustomerServiceandProductSupportteamsareanticipatingincreasesinholdtimesanddelayedcallbacks.Ourhopeistominimizetheimpacttoourcustomers.Wewillcontinuetoupdateyouasthesituationevolves.Weappreciateyourunderstandingandsupportduringtheseuncertaintimes.

HorizonHobbyshipstoall50StatesaswellasPuertoRico,VirginIslands,andallAPO/FPOaddresses.Additionally,wenowshiptoover100countriesworldwide.Somerestrictionsapplybasedondestinationandshippingmethod.

Shippingchargesaredisplayedatthetimeofcheckout.Ratesaresubjecttochangeatthediscretionoftheshippingcarrierand/orHorizonHobby.HorizonHobbyselectsandmaychangedefaultshippingcarriersatanytimewithorwithoutnotice.

Itemswhichareconsidered"oversize"arenotedonhorizonhobby.com.Oversizepackageswillnotship2Day,OvernightorSaturdayDelivery.ForshipmentstoPuertoRico,pleasecallforashippingquote.Oversizepackagesarenoteligibleforgiftwrap.SomeoversizepackagesarerestrictedforAPO/FPOshipping.

*ExpeditedservicesONLYrunMondaythroughFriday.AnyordersplacedonFridaywillnotbereceiveduntilthenextweek.

*ExpressorderswillarriveattheUS/Canadaborderwithin2businessdays.CustomsmaydelayfinaldeliveryHorizonHobbyisnotresponsibleforlateshipments.

**PriorityorderswillarriveattheUS/Canadaborderwithin1businessday.CustomsmaydelayfinaldeliveryHorizonHobbyisnotresponsibleforlateshipments.

ForyourconvenienceweofferPayPalasoneofourpaymentoptions.AsrequiredbyPayPal,wecanonlyshiporderstoPayPalverifiedaddresses.Wecannotshipanorderover$99toaPOBox,evenifitistoaPayPalverifiedaddress.Allordersabove$99willrequireasignature.PayPalisanacceptedpaymentformanycurrenciesthroughourpartnerBorderFree.IfPayPalisacceptedforyourcurrency,youwillseethatoptionduringcheckout.

DuetothenatureofhowPayPalworks,wecannotacceptPayPalasapaymentmethodforbackordereditems.Ifyourcartcontainsbothbackorderedandin-stockitems,youmaypurchasethein-stockportionofyourorderwithPayPal.Youwillneedtocreateasecondorderwithyourbackordereditemsandpaywithacreditcardorgiftcard.

Allshipping,fraudpreventionandbackorderpolicies,includingallotherpoliciesputinplacebyHorizonHobby,LLC,stillapplytoallorderssubmittedwithPayPalunlessotherwisenoted.

PerPayPalpolicy,allrefundsmustbeprocessedwithin60daysoftheinitialtransaction.WecannotrefundanyPayPaltransactionafterthattime.

Dependingonyourlocationandtheavailabilityofproduct,ordersareshippedfromourIllinoisorCaliforniawarehouses.AllinternationalorderswillbeshippedoutofourIllinoiswarehouse.Orderprocessingmaybedelayedbyanyincorrectorincompleteinformationprovidedbyyouoryourpaymentprovider.Youwillbenotifiedbyemailifweneedadditionalinformationtoprocessyourorder.DelaysduetopaymentprocessingarenottheresponsibilityofHorizonHobby,LLC.

TwodayandOvernightshippingmethodsviaourcarriershipMonday–FridayONLY.Pleasenoteshippingcarriersdonotdeliverexpeditedordersontheweekend.

Pleasebeawarethatmostcarriersareclosedfornationalholidaysandarenotheldresponsiblefordelaysduetoweatherconditionsornaturaldisasters.YourorderacknowledgementincludesatrackingnumberforallUPSandFederalExpressshipments.Accuratetrackingisnotavailableuntilonebusinessdaybeforetheexpectedarrival.IfyouhaveanaccountonHorizonHobby.com,youmaytrackyourorderfromyourOrderHistorypageafteryoulogintotheAccountsectionofoursite.

Youmayalsovisitthefollowingwebsitestotrackyourpackages./go/TrackConfirmAction!input.action/tracking/tracking.html/us/tracking/

Pleasebesuretoreconcilethenumberofboxesshippedwiththenumberofboxesreceived.Onoccasioncarriersmaydeliverboxesseparately.Pleasenotethatgroundandairshipmentsareoftenassignedtoseparatetrucksandmayarriveatdifferenttimesoftheday.Additionally,ordersshippingfromdifferentwarehousesmayarriveondifferentdays.

Pleasedonotacceptboxeswithexteriordamage.Iftheboxhasbeendeliveredwithoutyoursignature,contactthecarrierbeforeopeningthepackage.Thecarrierwillneedtoinspecttheboxandverifyanydamagebeforerefundorreplacementcanoccur.

Bothrechargeableandnon-rechargeablepowersources,commonincomputers,cellphones,cameras,andothersmallelectronicdevices.Ifdropped,crushed,orshort-circuited,thesebatteriescanreleasedangerousamountsofheatandmayignite,andaredangerousinfires.Specialregulations,withspeciallabelingormarkingrequirements,applytoshippingthesebatteriesbyGroundandAirbothdomesticallyandinternationally.

Duetotheseregulations,certainLithiumbatteriesmayberestrictedforsaletoAlaska,Hawaii,PuertoRico,Guam,Canada,andotherInternationallocations.

DuetotheWatt-hourratingofthecellorbattery,certainlithiumbatteriesmaybeconsideredahazardousordangerousgooditem.ShipmentsrequiringdangerousgoodsshippingdocumentsareshippedviaFedEx.FedExGroundhazardousmaterialsshipmentsmaynotbeshippedto,fromorwithinHawaiiorAlaska.

Anchorage,AnchorPoint,BigLake,Birchwood,Chugiak,ClamGulch,CooperLanding,EagleRiver,Eileson,Elmendorf,Ester,Fairbanks,Ft.Richardson,Ft.Wainwright,Girdwood,Homer,Houston,Indian,Kasilof,Kenai,Kodiak,MoosePass,Ninilchik,NorthPole,Palmer,PetersCreek,Seward,Soldotna,Sterling,Talkeetna,TrapperCreek,WasillaandWillow.

ForacompletelistingofDomesticzipcodeswheredangerousgoodsarenotacceptedbyFedExExpress,pleasevisitthefollowinglink/us/services/pdf/DG_ZIPs_Not_Served.pdf.

ORMDitemscanonlybeshippedviagrounddelivery.Productsofthisnatureincludequartsoffuel,glues,paints,thinners,andaerosolsprays.WecannotshipORMDitemstoAlaska,Hawaii,PuertoRico,CatalinaIsland,APO/FPOorinternationaladdressesatthistime.

ProductsdeliveredtoCaliforniaresidentsmayhaveaProp65label.FormoreinformationonProposition65,pleasevisitthewebsitesbelow.OEHHAProp65InformationCurrentProp65list

SalestaxonitemssoldbyHorizonHobby,LLCareassessedinaccordancewithstatetaxlaws.Insomeareas,locallawsrequiretaxtobeassessedonboththeitemssoldaswellastheshippingcharges.Pleaserefertoyourlocaltaxlawsformoreinformation.

Wewantyoutobehappywithyourpurchases.Sowegotogreatlengthstoassureyougettheexactmerchandiseyouorder,deliveredontime.Ifforanyreasonyouarenotsatisfiedwithyourorder,wewillbehappytoacceptreturnswithin30daysunderthefollowingguidelines

ThefollowingProductsmaynotbeauthorizedtobeshippedforreturns.Pleasenotethislistisnotall-inclusive,forfulldetailspleasecontactHorizonHobbyCustomerSupport:

Ifapackagehasbeendamagedinshippinganditisapparentwhenthepackagearrivesatyourdoor,pleaseREFUSEthedelivery.Ifyouhavealreadyacceptedapackage,andthendiscoverthatithasbeendamaged,callusimmediately.We'lltakeitfromthere.Besuretosaveallpaperworkandpackingmaterialwiththedamagedgoods.Thecarriermaywishtoinspectitbeforeprocessingtheclaim.Pleasedonotreturndamaged-in-shipmentmerchandiseyourself.Itcouldjeopardizeyourclaimandkeepyoufromreceivingcreditforthereturn.

Ifyoureceivedefectivemerchandise,pleasecallusforreturninstructions.Inmostcases,wewillacceptreturnsandmakeadjustments;however,somemanufacturerspreferhandlingdefectsdirectly.Defectsfoundaftertheproductisinuseusuallyfallundermanufacturer'swarranty.Acustomerservicerepresentativewillbehappytohelpyoudeterminewhichprocedureisappropriateforyou.

Ifyoufeelaboxhasbeenlostintransit,pleasecallwiththeorderorinvoicenumberandalistofthemissingitems.Atracerwillbeinitiatedatthattime.Aclaimnumberwillbeissuedifthecarrierdoesnotshowdeliverywithin10daysofthescheduleddeliverydate.Creditwillbeissuedforthemissingmerchandisewhenweobtaintheclaimnumberfromthecarrier.

Shouldyoureceivemerchandisethatismissingapart,pleasecontactus.Wewillensurethatyouaresentthepartfromourstockasappropriate.Inaccordancewithamanufacturer’srequest,wemaydirecttheinformationoryourcalldirectlytothemanufacturer.

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